PRIVACY POLICY & PRIVACY NOTICE

Privacy Notice: Last updated December 20, 2023

This privacy notice for Ducon Construction Chemicals Industries Ltd. (doing business as DUCON) (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”). Specifically, this applies when you:

  • Visit our website at https://duconchemical.com, or any of our websites that link to this privacy notice.
  • Engage with us in other related ways, including through sales, marketing, or events.

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. For instance, if you disagree with our policies and practices, please refrain from using our Services. Should you still have any questions or concerns, do not hesitate to contact us at info@duconchemical.com.

SUMMARY OF KEY POINTS FOR PRIVACY POLICY & PRIVACY NOTICE

This summary highlights key points from our privacy notice. However, you can find detailed information about any of these topics by clicking the links following each key point or by using our table of contents below to navigate to the relevant section.

  • What personal information do we process?
    When you visit, use, or navigate our Services, we might process personal information depending on how you interact with us, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
  • Do we process any sensitive personal information?

    We do not process sensitive personal information.

  • Do we receive any information from third parties?
    We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
  • How do we process your information?

    We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal requirements. Our system may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason. Learn more about how we process your information.

  • In what situations and with which parties do we share personal information?

    We may share information in specific situations and with certain third parties. Learn more about when and with whom we share your personal information.

  • How do we keep your information safe?

    We implement organizational and technical processes and procedures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Thus, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

  • What are your rights?

    Depending on your geographical location, applicable privacy laws may grant you certain rights regarding your personal information. Learn more about your privacy rights.

  • How do you exercise your rights?
    The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us directly. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with the information we collect? Review the privacy notice in full.

TABLE OF CONTENTS of PRIVACY POLICY & PRIVACY NOTICE

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  5. HOW LONG DO WE KEEP YOUR INFORMATION?
  6. HOW DO WE KEEP YOUR INFORMATION SAFE?
  7. DO WE COLLECT INFORMATION FROM MINORS?
  8. WHAT ARE YOUR PRIVACY RIGHTS?
  9. CONTROLS FOR DO-NOT-TRACK FEATURES
  10. DO WE MAKE UPDATES TO THIS NOTICE?
  11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

  • Personal Information You Disclose to Us
    In Short: We collect personal information that you provide to us.
    We collect personal information that you voluntarily provide when you express interest in obtaining information about us or our products and Services. This also includes when you participate in activities on the Services or otherwise contact us.
    The personal information we collect depends on the context of your interactions with us and the Services, including the choices you make and the products and features you use. The personal information we may collect includes:

    • Names
    • Phone Numbers
    • Email Addresses
    • Mailing Addresses
    • Job Titles
    • Contact Preferences
    • Billing Addresses

    Sensitive Information
    We do not process sensitive information.
    All personal information that you provide must be true, complete, and accurate. Additionally, you must notify us of any changes to such personal information.

  • Information Collected from Other Sources
    In Short: We may collect limited data from public databases, marketing partners, and other external sources.
    To enhance our ability to provide relevant marketing, offers, and services, we may obtain information about you from public databases, joint marketing partners, affiliate programs, data providers, and other third parties.
    This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, all for the purposes of targeted advertising and event promotion.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to deliver, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on your interactions with our Services

It includes:

  • To Deliver and Facilitate Delivery of Services
    We process your information to provide you with the requested service.
  • To Send Administrative Information
    We may process your information to send you details about our products and services, changes to our terms and policies, and other similar updates.
  • To Fulfill and Manage Your Orders
    We may process your information to handle orders, payments, returns, and exchanges made through the Services.
  • To Enable User-to-User Communications
    If you use any of our offerings that allow communication with another user, we may process your information for this purpose.
  • To Request Feedback
    We may process your information to request feedback and contact you regarding your use of our Services.
  • To Send Marketing and Promotional Communications
    If this aligns with your marketing preferences, we may process your information for our marketing purposes. You can opt out of our marketing emails at any time. For more information, see WHAT ARE YOUR PRIVACY RIGHTS? below.
  • To Deliver Targeted Advertising
    We may process your information to develop and display personalized content and advertising tailored to your interests and location.
  • To Post Testimonials
    We may post testimonials on our Services that may include personal information.
  • To Protect Our Services
    We may process your information to keep our Services safe and secure, including for fraud monitoring and prevention.
  • To Evaluate and Improve Our Services
    We may process your information to identify usage trends, assess the effectiveness of our promotional campaigns, and enhance our Services, products, marketing, and user experience.
  • To Identify Usage Trends
    We process information about how you use our Services to understand their use better and to improve them.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and with the following third parties.

We may need to share your personal information in the following situations:

  • Business Transfers
    Our system may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

Our system employs cookies and similar tracking technologies (such as web beacons and pixels) to access or store information.

Specific details about how we use such technologies and how you can refuse certain cookies are outlined in our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless otherwise required by law.

Our system will keep your personal information only for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

When there is no ongoing legitimate business need to process your personal information, our system will either delete or anonymize such information. If deletion is not possible (for example, if your personal information is stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is feasible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to safeguard any personal information we process.

Nevertheless, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Consequently, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information.

Although we strive to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you confirm that you are at least 18 or that you are the parent or guardian of such a minor and consent to their use of the Services. If our system learns that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@duconchemical.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

Withdrawing Your Consent

If we rely on your consent to process your personal information, which may be express or implied depending on the applicable law, you have the right to withdraw your consent at any time. You can do so by contacting us using the details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below. However, please note that withdrawing consent will not affect the lawfulness of processing conducted before its withdrawal or, where applicable, processing based on lawful grounds other than consent.

Opting Out of Marketing and Promotional Communications

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in our emails or by contacting us using the details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below. Although you will be removed from marketing lists, we may still communicate with you for service-related messages necessary for account administration or other non-marketing purposes.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually configure your browser to remove or reject cookies. However, doing so may affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at info@duconchemical.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and applications include a Do-Not-Track (“DNT”) feature or setting that allows you to signal your privacy preference not to have data about your online browsing activities monitored and collected. Currently, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not respond to DNT browser signals or other mechanisms that automatically communicate your choice not to be tracked online. Should a standard for online tracking be adopted that we are required to follow, we will inform you of this practice in a revised version of this privacy notice.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice periodically. The updated version will be indicated by a revised “Revised” date, and the new version will become effective as soon as it is accessible. If we make material changes to this privacy notice, our platform may notify you either by prominently posting a notice of such changes or by sending you a direct notification. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments about this notice, you may email us at info@duconchemical.com or contact us by post at:

Ducon Construction Chemicals Industries Ltd.
House-118 (Level-4), Road-09, Block-C, Niketon, Gulshan-1, Dhaka 1212, Bangladesh

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the applicable laws of your country, you may have the right to request access to, change, or delete the personal information we collect from you. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.