Effective Date: 27 January,2025

Ducon Construction Chemical Industries Ltd. (“Ducon”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit lead forms, communicate with us via WhatsApp, or interact with our Customer Relationship Management (CRM) systems.

This policy is aligned with:

  • GDPR (General Data Protection Regulation – EU)

  • Bangladesh ICT Act 2006

  • Digital Security Act 2018

  • Applicable data protection best practices

1. Information We Collect

1.1 Personal Data You Provide

We may collect personal information when you:

  • Fill out website contact or lead forms

  • Request a quotation or product information

  • Contact us via WhatsApp, phone, or email

  • Engage with our sales, marketing, or support teams

This may include:

  • Full name

  • Company name

  • Phone number (including WhatsApp)

  • Email address

  • Address or project location

  • Product or service requirements

1.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser and device information

  • Pages visited and time spent

  • Referring websites

This data is used strictly for analytics and website improvement.

2. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent – when you submit a form, contact us, or opt into marketing

  • Legitimate Interest – for business communication, customer support, and service improvement

  • Contractual Necessity – to provide products or services you request

  • Legal Obligation – to comply with laws and regulations

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide technical support

  • Prepare quotations and process orders

  • Communicate via phone, email, or WhatsApp regarding services

  • Manage leads and customers through our CRM system

  • Improve our products, services, and website

  • Send marketing, promotional, or product updates (only with consent)

  • Maintain business records and legal compliance

4. Lead Forms, WhatsApp & CRM Use

Lead Forms

When you submit a lead form:

  • Your data is securely stored

  • Used only for sales, support, and follow-up communication

  • Never sold or misused

WhatsApp Communication

If you contact us via WhatsApp:

  • Conversations may be stored for customer service and record-keeping

  • Used strictly for business communication

  • Not shared with unauthorized third parties

CRM Systems

We use CRM tools to:

  • Manage leads and customer relationships

  • Track communication history

  • Improve service efficiency

All CRM data is access-restricted and protected.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze traffic and user behavior

  • Improve user experience

You may disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

We may share information only with:

  • Trusted service providers (IT, hosting, CRM, analytics)

  • Legal authorities when required by law

  • Internal teams for operational purposes

All third parties are bound by confidentiality obligations.

7. Data Storage & Security

We implement appropriate:

  • Technical safeguards

  • Administrative controls

  • Organizational security measures

to protect your data against unauthorized access, loss, misuse, or disclosure.

While we take strong precautions, no online system is completely secure.

8. Data Retention

We retain personal data:

  • Only as long as necessary for business, legal, or contractual purposes

  • Or until you request deletion (subject to legal requirements)

9. Your Rights (GDPR & Bangladesh Compliance)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request the deletion of your data

  • Withdraw consent at any time

  • Object to marketing communications

To exercise these rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. Ducon is not responsible for its privacy practices. Please review their privacy policies separately.

11. Changes to This Privacy Policy

Ducon reserves the right to update this Privacy Policy at any time. Changes will be posted on this page and will become effective immediately.

12. Contact Information

For privacy-related inquiries, please contact:

Ducon Construction Chemical Industries Ltd.
Website: https://duconchemical.com
Email: info@duconchemical.com
Phone / WhatsApp: +8801844652475